Privacy policy
The German version prevails. Read the German version
Information on data protection under the GDPR
This website
This section describes what happens to your data when you visit mieter-os.de.
Controller
m4ma GmbH Mendelssohnstr. 13 81245 München, Germany Email: datenschutz [at] mieter-os [dot] de Further company details can be found in our legal notice.
Hosting and server logs
This website consists of static files. They are stored on a server of Hetzner Online GmbH (Industriestr. 25, 91710 Gunzenhausen, Germany) and are delivered by a web server (nginx) that sits behind a reverse proxy (Traefik). The web server does not write an access log. The access log of the reverse proxy contains the IP address, the time, the address requested and the status of the request; entries are deleted after 31 days at the latest. The error log of the web server records technical faults, where applicable with your IP address; it is limited to a few megabytes and is overwritten continuously. The legal basis is Art. 6(1)(f) GDPR: the secure and stable operation of the website.
No cookies, no analytics
This website does not set cookies and does not store anything in your browser (neither local storage nor session storage). It uses no services for analytics, tracking or advertising and does not load content from third-party servers.
Fonts
The font of this website is stored on our own server and is loaded from there. No connection to a third-party font service is made when you visit the website.
Sign-up and contact
On this website you can sign up and write to us. The two forms are only there if we have switched them on; otherwise an email address stands in their place. If a form is there, your browser sends the details you enter to the system of m4ma GmbH. For the sign-up these are your email address, the number of your units (optional), your role and, if you tick the box, your wish to receive news. For the contact form they are your name, email address, organisation, units, your enquiry and your message. We use the details for the sign-up and to reply to your message. The legal basis is your consent, which you give by submitting the form (Art. 6(1)(a) GDPR), and, where your message initiates a contract, Art. 6(1)(b) GDPR. You can withdraw consent at any time. We delete your details once the purpose has been fulfilled and no statutory retention duty applies.
If you write to us at matthias [at] m4ma [dot] com, we process your email address and your message in order to reply to you (Art. 6(1)(b) or (f) GDPR). We delete them once your enquiry has been dealt with and no statutory retention duty applies.
Links to other sites
This website links to other sites, for example milo-wohnen.de, cleo-energy.com, provenum.de and the appointment calendar of meetergo. Data is only transmitted to the respective provider once you click a link. The privacy policy of that provider applies to it.
Your rights and complaints
Under the GDPR you have the following rights: right of access (Art. 15), right to rectification (Art. 16), right to erasure (Art. 17), restriction of processing (Art. 18), data portability (Art. 20), right to object (Art. 21), withdrawal of consent (Art. 7(3)). Contact: datenschutz [at] mieter-os [dot] de You also have the right to lodge a complaint with a data protection supervisory authority. The competent authority is: Bayerisches Landesamt für Datenschutzaufsicht (BayLDA), Promenade 18, 91522 Ansbach, https://www.lda.bayern.de
Platform
The following information concerns the mieterOS platform, not a visit to this website. The section “This website” applies to a visit to this website.
Controller
m4ma GmbH Mendelssohnstr. 13 81245 München, Germany Email: datenschutz [at] mieter-os [dot] de Further company details can be found in our legal notice.
Overview of data processing
We process personal data only to the extent necessary to provide our platform and services. Processing is carried out in accordance with the GDPR, in particular Art. 6(1) GDPR.
Hosting and technical infrastructure
This website is hosted on servers of Hetzner Online GmbH (Industriestr. 25, 91710 Gunzenhausen, Germany). When you visit our website, the web server automatically collects server log files with IP address, date and time, file requested, amount of data, success status, browser type and referrer URL. Processing is based on Art. 6(1)(f) GDPR. Deletion after 14 days.
Registration and user account
Registration is required to use the mieterOS platform. We collect: email address, company/property management name, first and last name, password (stored encrypted). Processing is based on Art. 6(1)(b) GDPR.
Energy brokerage (CLEOenergy)
When brokering energy tariffs through mieterOS, we additionally process: meter numbers and consumption data, addresses of the rental units, tenant data for initiating the contract. Processing is based on Art. 6(1)(b) GDPR and your consent (Art. 6(1)(a) GDPR).
Cookies and local storage
This website uses only technically necessary cookies: a session cookie for authentication and the language setting (locale). We do not use tracking, advertising or analytics cookies.
Third parties and commissioned processing
We use the following service providers: Hetzner Online GmbH - hosting (server location: Germany), Google Fonts - fonts (embedded locally, no data transfer), A&O Fischer GmbH & Co. KG (LetterXpress) - postal dispatch of invitation letters, if your property management uses this route (processing under the data processing agreement exclusively in the EU/EEA; address data and the content of the letters are stored there for 60 days and then deleted completely, data processing agreement Section 6.19). Data processing agreements pursuant to Art. 28 GDPR exist with all processors. No data transfer to third countries.
Your rights
Under the GDPR you have the following rights: right of access (Art. 15), right to rectification (Art. 16), right to erasure (Art. 17), restriction of processing (Art. 18), data portability (Art. 20), right to object (Art. 21), withdrawal of consent (Art. 7(3)). Contact: datenschutz [at] mieter-os [dot] de
Right to lodge a complaint
You have the right to lodge a complaint with a data protection supervisory authority. The competent authority is: Bayerisches Landesamt für Datenschutzaufsicht (BayLDA), Promenade 18, 91522 Ansbach, https://www.lda.bayern.de
Data security
We use technical and organisational measures to protect your data. All data is transmitted exclusively via TLS encryption (HTTPS). Passwords are stored using modern hashing algorithms (bcrypt).
Contact for data protection enquiries
m4ma GmbH Data protection Mendelssohnstr. 13 81245 München, Germany Email: datenschutz [at] mieter-os [dot] de